Completing repairs promptly and cost-effectively requires specialized technology and knowledge. Kemco I.S. delivers both from its 24/7 Call Center (see Kemco I.S. Work Order Flow Chart).

Kemco I.S. call center representatives are trained in facility services and follow client protocol diligently. Their discipline manages thousands of transactions each week delivering timely and professional repairs and service.

Web-Based Service Requests

  • Clients place service requests via the web or phone
  • Requests create Work Orders that follow client protocol for authorization
  • Work Order status is available on-line in real-time...clients can check anytime!
  • Clients are automatically notified upon completion of Work Orders

Work Order Control & Management

  • Service technicians receive & complete work assignments on-line or by phone
  • Labor & purchase transactions visible on-line
  • Kemco I.S. call center representatives follow, monitor & track open Work Orders to completion

Planned Maintenance via CMMS

  • Recurring maintenance tasks scheduled on daily, weekly, monthly or annual basis
  • Generates & assigns PM Work Orders
  • Tracks progress of scheduled PM work on interactive calendar

Invoice Processing

  • Service technicians time & materials included in on-line Work Order records
  • Invoices are processed digitally with service documentation
  • Only pre-approved, fully licensed & insured vendors provide service

Kemco I.S. Work Order Flow Chart


Our Systems

Systems Overview
7-Step Process

Markets We Serve

  • Campus-type Properties

    • * with site-based management*
    • Corporate Headquarters
    • Regional Offices
    • Healthcare
      • Medical Office Buildings
      • Assisted Living Facilities
      • Hospitals 
    • Resorts Properties
    • Manufacturing 
  • Education

    • Colleges & Universities 
    • Private Schools K-12
  • Financial Institutions

    • Branch locations across a wide geography 
    • Operations Centers
    • Corporate Headquarters
  • Grounds Care

    • Full Service Management
    • Fertilization & Pest Control
    • Irrigation Management
    • Seasonal Design & Installation
    • Arbor Care 
    • Campus style or multiple properties 
  • Retail

    • Malls
    • Lifestyle Shopping Centers
    • Chain Stores
    • Restaurants
    • Banking
  • Casinos

  • Government

    • Military bases
  • Healthcare

    • Medical Office Buildings
    • Assisted Living Facilities
    • Hospitals
    • Multi-Site Clinics
  • Manufacturing

    • Automotive
    • High Technology
    • Heavy Industry